Terms of Service

Version 1.1 | In effect as of June 10, 2026.

1. Who we are and what My AIssistant is

My AIssistant is a software as a service (SaaS) operated by Linx Softwares, registered under Brazilian tax ID (CNPJ) No. 63.208.063/0001-58, headquartered at Rua Valença, 18, Novo Hamburgo/RS, Brazil, ZIP 93537-310, hereinafter referred to as "Linx" or "we". You, the individual or company that subscribes to the service, are referred to as the "Customer" or "you".

The service delivers a pre configured artificial intelligence assistant that answers messages received on your company's WhatsApp, 24 hours a day, 7 days a week. By signing up, activating a subscription or using any feature of omeuauxiliar.com, you declare that you have read, understood and fully agree to these Terms of Service and to our Privacy Policy.

These Terms follow Brazilian law, in particular the Civil Code, the Consumer Defense Code (Law 8.078/1990), the Brazilian Internet Framework Act (Law 12.965/2014) and the General Data Protection Law (Law 13.709/2018, the Brazilian LGPD).

2. Registration, account and Customer responsibility

To use My AIssistant you must create an account with truthful, complete and up to date information. You are fully responsible for the accuracy of that information and for the use of your account.

• Each account is personal and non transferable. Sharing credentials or using someone else's account is prohibited.
• Your password is your sole responsibility. If you suspect misuse, notify us immediately through the support email.
• If you create the account on behalf of a company, you declare that you have the authority to represent and bind it before Linx.
• You must be at least 18 years old, or a duly incorporated legal entity in Brazil.

3. The service and roles under the LGPD

My AIssistant provides the infrastructure, master prompts, integrations, management dashboard and technical operation of the AI assistant. For the purposes of the LGPD, regarding the personal data of your leads and end customers that flows through WhatsApp, you are the Controller of that data and Linx acts as the Processor, handling the data exclusively according to your instructions and to these Terms.

Regarding your own registration, billing and platform usage data, Linx acts as the Controller, as detailed in the Privacy Policy.

4. Plans, pricing, payment and automatic renewal

• Monthly plans: the service is offered in 3 plans (Light, Pro and Enterprise), each with its own flat monthly fee shown at checkout in your billing currency, charged on a recurring basis to your credit card or via automatic Pix (Brazil only).
• Annual plans: each plan has an annual option at a 30% discount over 12 monthly payments, charged in full at the time of purchase.
• Legacy plans: subscriptions purchased before June 10, 2026 keep the terms of the plan they signed up for (price, credits and cycle) for as long as the subscription remains active.
• Payment method: credit card processed via Stripe Brazil, or automatic Pix. Apple Pay and Google Pay are accepted when available on your device.
• Renewal: subscriptions renew automatically at the end of each cycle (monthly or annual), unless cancelled in advance.
• Price adjustment: regular prices may be adjusted annually, with a minimum 30 day prior notice sent by email.
• Payment failure: if the card is declined, we will retry the charge within 7 days. If the failure persists, the account enters a suspended state and the AI pauses customer support.

5. Right of withdrawal and refund

Under article 49 of the Brazilian Consumer Defense Code, you may withdraw from the contract within 7 (seven) calendar days from the payment of the first invoice, with the right to a full refund of the amount paid. To exercise this right, simply request it through the support email or the cancellation button in the dashboard.

After that period, the rules in item 11 apply. Refunds are processed as a chargeback to the same card used for the purchase, within 7 business days of our acceptance. Your card statement may reflect the refund within up to 2 cycles, according to the card issuer's rules.

6. Acceptable use

When using My AIssistant, you agree NOT to:

• Send unsolicited bulk messages (spam), misleading or fraudulent content.
• Engage in any act contrary to Brazilian law, in particular the Consumer Defense Code, the LGPD, the Internet Framework Act, tax and criminal laws.
• Use the service to distribute content that violates third party rights, intellectual property, honor, image or privacy.
• Reverse engineer, copy, modify or redistribute the code, master prompts, infrastructure or design of My AIssistant.
• Attempt to bypass technical limits, usage quotas, security systems or authentication.
• Use the platform to collect third party personal data without a valid legal basis under the LGPD.

Any breach authorizes Linx to suspend or terminate the account, without prejudice to applicable legal measures.

7. WhatsApp, instances and relationship with Meta

My AIssistant operates through an unofficial WhatsApp instance (via Evolution API and open source libraries that communicate with WhatsApp Web). You are responsible for the WhatsApp number connected to your assistant.

• Do NOT use the same number simultaneously with Meta's official WhatsApp Business API.
• Bans, suspensions or blocks applied by Meta to your number are your sole responsibility.
• My AIssistant has no affiliation, partnership or official endorsement from Meta. WhatsApp is a registered trademark of Meta Platforms, Inc.
• You declare that you have a valid legal basis and adequate consent to message the contacts your assistant will talk to.

8. Quotas, credits and technical limits

Each plan includes a monthly credit quota: 3,000 credits on Light, 12,000 on Pro and 40,000 on Enterprise, where 1 credit equals 1,000 tokens processed by the AI model. On annual plans, the plan's monthly quota is granted every 30 day cycle. Once 100% of the monthly credits are used, automated support pauses and contacts receive a standard message informing them that a human agent will follow up.

You can purchase additional one time credit packs from the dashboard. One time credits are valid for 90 days from purchase. Subscriptions purchased before June 10, 2026 keep the monthly credit quota of the plan they signed up for.

My AIssistant reserves the right to apply reasonable technical limits to preserve service stability and prevent abuse.

9. Intellectual property

You retain ownership of all content you upload to the platform, including PDFs, FAQs, spreadsheets, photos, audio and data about your company. By uploading this content, you grant Linx a non exclusive, royalty free and limited license to process, store and use it exclusively to operate the service you contracted.

Linx retains exclusive ownership of the code, design, master prompts, infrastructure, trademarks, logos, documentation and any improvement developed in the service. Nothing in these Terms transfers intellectual property rights to the Customer.

10. Availability, maintenance and service level

We strive to keep the service continuously available, but it is provided "as is" and "as available". Scheduled interruptions may occur for maintenance, updates or force majeure events, including third party infrastructure failures (Stripe, Resend, Google Gemini, Evolution API, WhatsApp providers, datacenter).

Whenever possible, we will announce scheduled maintenance in advance. We are not liable for unavailability caused by third parties, by the Customer, or by fortuitous events and force majeure.

11. Cancellation and account deletion

• You may cancel your subscription at any time, without penalty, through the dashboard or by requesting it from support.
• Cancellation stops automatic renewal. You keep full access to the service until the end of the cycle you already paid for.
• There is no pro rata refund after a cycle has started, except when exercising the right of withdrawal (item 5) or in cases provided by the Consumer Defense Code.
• After cancellation, your account enters a suspended state for 30 days, during which you can reactivate it and export your data.
• After 30 days, we permanently delete (hard delete) your personal data, as described in the Privacy Policy, except for legal retention obligations (tax obligations, defense in proceedings, compliance with a court order).

12. Limitation of liability

Subject to the non waivable guarantees of the Consumer Defense Code, Linx's total liability for any claim related to the service is limited to the amount actually paid by the Customer in the 12 months prior to the event that gave rise to the claim. Linx is not liable for lost profits, lost opportunities, indirect damages, business decisions made based on AI generated responses, nor for any fact arising from misuse by the Customer or by third parties.

The Customer acknowledges that responses generated by artificial intelligence may contain inaccuracies and agrees to review sensitive content before adopting it as a final decision.

13. Changes to these Terms

We may update these Terms at any time. Material changes will be communicated at least 15 days in advance by email and by notice in the dashboard. If you do not agree with the new version, you may cancel your subscription before it takes effect, at no additional cost beyond the amounts already due.

14. Official communications

All official communications between the parties are made through the email registered on the account and through the admin dashboard. It is your responsibility to keep your email up to date.

15. Governing law and jurisdiction

These Terms are governed by Brazilian law. The courts of the District of Novo Hamburgo/RS, Brazil, are elected to settle any disputes arising from these Terms, waiving any other, however privileged, except for the jurisdiction of the consumer's domicile when applicable.

16. Contact

Support: [email protected]
Privacy and data protection: [email protected]

Version 1.1 | Last updated: June 10, 2026.